Contact us

We’re Here to Help

Thank you for visiting Charmett. Your satisfaction is important to us, and our customer support team is ready to assist you with any questions about our products, orders, shipping, returns, or other concerns.

How to Contact Us

Email: 

We typically respond within 1–2 business days. During weekends, holidays, or busy promotional periods, response times may be slightly longer.

For Order-Related Questions

To help us assist you more quickly, please include the following information in your email:

• Your full name

• Your order number

• The email address used when placing the order

• A brief description of your question or concern

• Clear photos or videos if your inquiry relates to a damaged, incorrect, or defective item

We Can Help With

• Product information

• Order status

• Shipping and delivery questions

• Address changes

• Order changes or cancellations

• Returns and refunds

• Damaged, defective, or incorrect items

• General store inquiries

Important Notice

Please double-check your email address and order information before contacting us. If you have already sent us a message, please avoid sending multiple emails about the same issue, as this may delay our response.

Thank you for choosing Charmett. We appreciate your support and look forward to helping you.