RETURNS AND REFUND POLICY

RETURNS

At Charmett, your complete satisfaction is our top priority. We provide return instructions for eligible orders. Before returning any product, please contact us by email to discuss your concern.

To request a return or exchange, please notify us by email within 30 days of receiving your order, including your order number and the reason for the request. Please ask our customer service team for the correct return address.

Do not return any product without prior approval. Unauthorized returns may not be received or refunded.

All products must be returned complete and in their original packaging. Return packages must be sent using a trackable shipping method. Charmett is not responsible for packages lost during return transit.

Original shipping charges are non-refundable. Orders over $49 qualify for free standard shipping.

REFUNDS

Eligible products may receive a partial or full refund depending on the circumstances.

Please provide a detailed explanation and clear photographs showing the reason for your return. Returns will not be accepted without prior approval from Charmett Customer Service.

Please allow 5–7 business days after we receive the returned product for the refund to be processed. You will receive a confirmation email after the transaction has been completed.

Please allow an additional 7–10 business days for the funds to appear in your account. Original shipping charges are non-refundable.

RETURN PROCESS

Please provide a detailed explanation and clear corresponding photographs showing the reason for the return.

After your return request has been approved, send the product back in its original packaging using a trackable shipping method.

Please allow 5–7 business days after we receive the returned product for the refund to be processed. You will receive a confirmation email once the transaction has been completed.

Please allow up to 7–10 business days for the funds to appear in your account. Original shipping charges are non-refundable.

For questions about the return process, please contact us at DorianArmstrongpp@outlook.com.

RETURNS & REFUNDS POLICY

At Charmett, we aim to provide quality products to our customers. If there is a product quality issue, we will gladly review the item for an exchange or refund.

Please return approved products in unused condition within 30 days of receiving your order.

• All products must be new, unused, and returned with their original packaging.

• All approved returns must be sent back within 30 days of receipt.

• Products that do not meet these conditions may be subject to a 50% deduction, or you may choose to have the products sent back at your own expense.

• Return shipping fees are the customer’s responsibility.

• Charmett is not responsible for return packages that are lost or damaged during transit.

• Promotional items included with the returned product must also be returned. Otherwise, their retail value may be deducted from the refund.